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Shipping Policy

At Biscuit by Design, every order is baked with care and packed for freshness. Because many of our products are made to order and perishable, our shipping schedule and policies are carefully managed to ensure your treats arrive in the best condition possible.

📦 Courier Partner

We use Fastway Couriers (www.fastway.co.za) as our third-party delivery provider. Once your order has been dispatched, you will receive a tracking number via email or WhatsApp. You can track your parcel directly at:
🔗 www.fastway.co.za

🕒 General Lead Time

Please allow 1–5 working days for us to prepare your order before dispatch. All items are freshly baked and packed once ready.

🍪 Gourmet Cookies

  • Shipped only on Wednesdays to ensure peak freshness.

  • Depending on your location, parcels typically arrive by Friday.

  • Please ensure someone is available to receive the parcel.

  • Our cookies are individually wrapped, have a limited shelf life, and freeze beautifully—we recommend storing them accordingly if not eaten right away.

  • Once the parcel leaves our bakery, we cannot be held responsible for courier delays or issues beyond our control.

🧊 Frozen Cookie Dough, Babkas & Bulkas

  • Delivery is limited to Gauteng only due to their perishable nature.

  • Dispatched via local courier with care.

  • Please freeze your Frozen dough immediately upon delivery.

  • Babkas & Bulkas also freeze beautifully, but don't be surprised if they're gone before they reach the freezer.

🎂 Cakes

  • Available for pick-up only from our Fairmount, Johannesburg location.

  • We do not offer delivery for cakes to ensure quality and presentation.

  • You will be contacted once your cake is ready for collection.

🎁 All Other Products (Rusks, Crunchies, Biscuits, Gift Bottles, etc.)

  • Eligible for nationwide delivery.

  • Dispatched once ready, typically within 1–5 working days of order confirmation.

  • Tracking information will be shared once the parcel has been handed to Fastway.

🚚 Shipping Delays & Liability

We take every precaution to ensure your order is packed securely and handed over on schedule. However, once an order leaves our bakery, Biscuit by Design is not liable for delays, damages, or delivery issues caused by third-party couriers.

We recommend placing your order with sufficient time in advance, especially for events or gifting.

📍 Delivery Area Notes

  • Nationwide delivery is available for most non-perishable items.

  • Select perishable items are restricted to Gauteng delivery only.

  • Pick-up is available from our bakery in Fairmount, Johannesburg.

If you have any questions about shipping timelines, product suitability for courier, or storage tips, please don’t hesitate to reach out to us at:
📧 sharit@biscuitbydesign.co.za
📞 +27 82 551 2125