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Terms of Service

Effective Date: 31 July 2025

Welcome to Biscuit by Design. By accessing or using our website (www.biscuitbydesign.co.za) and related services, you agree to be bound by the terms and conditions outlined below. Please read them carefully before placing an order.

1. About Us

This website is operated by Biscuit by Design, based in Johannesburg, South Africa.
Email: sharit@biscuitbydesign.co.za
Phone: 082 551 2125
Registered Address: 20 Fairwood Estate, 1 Hildreen Avenue, Fairmount, Johannesburg, 2192, South Africa

2. Products & Availability

All of our products are handbaked, made fresh to order, and subject to availability. We reserve the right to discontinue or modify any product or offering at any time without notice.

3. Pricing & Payment

All prices listed on our website are in South African Rands (ZAR) and include VAT where applicable. We reserve the right to update pricing at any time.

Payment is required in full before orders are confirmed and processed. Secure payments are accepted via our online payment gateway.

4. Order Fulfilment & Lead Time

Because our products are made fresh, please allow 1–5 working days for order preparation before shipping or collection. We do our best to meet these timeframes but cannot guarantee delivery dates.

5. Shipping & Delivery

We use third-party couriers for deliveries. Once your order has left our premises, Biscuit by Design is not liable for any delays, loss, or damage during transit.

We ship nationwide within South Africa, but certain perishable items (e.g. cakes, bulkas, babkas, frozen cookie dough) are available for delivery within Gauteng only or for collection.

6. Returns, Refunds & Cancellations

Due to the perishable nature of our products, we do not accept returns or offer refunds for change of mind. Please review our Return & Refund Policy for full details.

Order cancellations must be made within 12 hours of placing the order and before production begins. After this period, cancellations will not be accepted.

7. Product Quality & Issues

If your order arrives damaged or incorrect, please notify us within 24 hours of receipt, with clear photos and order details sent to sharit@biscuitbydesign.co.za. We will review the issue and, if applicable, offer a replacement or store credit at our discretion.

8. Use of Website

By using this website, you agree not to misuse or engage in any activity that may disrupt its functionality. All content, including images and product descriptions, are the property of Biscuit by Design and may not be copied or reproduced without written permission.

9. Privacy

Your privacy is important to us. We only collect and use personal information in line with the Protection of Personal Information Act (POPIA). For more information, see our Privacy Policy.

10. Governing Law

These terms are governed by the laws of the Republic of South Africa, and any disputes arising will fall under the jurisdiction of South African courts.

11. Changes to Terms

Biscuit by Design reserves the right to update these Terms of Service at any time. Changes will be posted on this page, and continued use of the website implies your acceptance of the revised terms.

If you have any questions or concerns about these Terms, please contact us at sharit@biscuitbydesign.co.za.